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FAQ's
 

General  


Our Cookie Gifts 

Ordering  

Payments    

Shipping Options

Privacy

General

Q. Where are you located?

A. Our corporate headquarters are located in Dallas, TX. However, we have shop locations across the country. Your arrangement will be delivered or shipped by the shop located nearest to the destination zip code. Refer to the key for our locations at the top of the home page.

Q. What ingredients are in your sugar cookies and gourmet cookies?

A. Our sugar cookies contain: wheat flour, sugar, partially hydrogenated soybean oil, cottonseed oils. water, egg whites, egg yokes, corn starch, whey, mono-and diglycerides, soy lecithin, beta carotene, artificial flavor, citric acid, propylene glycol, benzaldehyde, vanillin, gum.

Some shops may use almond flavoring that contains almond oil. Check with the processing shop for specific information about nut oil in our almond flavoring.

Our icing contains vegetable shortening (partially hydrogenated soybean oil and cottonseed oil), water, egg whites, sodium lauryl sulfate, ammonium alum, food starch, salt, gum arabic, cellulose gum, artificial flavor, citric acid, propylene glycol, benzaldehyde, vanillin, and gum. Some shops may use almond flavoring that contains almond oil. Check with the processing shop for specific information about nut oil in our almond flavoring.

Some of our gourmet cookies may contain nut oils. Our peanut butter cookies contain peanuts and peanut oil. Our macadamia nut cookies contain macadamia nut oil. Our chocolate chip with pecans or walnuts contain pecan or walnut oil.

Q. Do you have a catalog?

A. Yes. If you would like to receive one of our catalogs, please call the shop closest to you. We frequently add new cookie designs and new specialty containers to our poduct line. We have many more selections available than those pictured in our catalog or on our website. We can do almost anything; just ask!

Q. Do you have different sizes and prices other than what is shown?

A. Yes:

  • 4 Cookies    $35.50
  • 5 Cookies    $41.50
  • 6 Cookies    $48.50
  • 7 Cookies    $54.50
  • 8 Cookies    $61.50
  • 10 Cookies    $75.50
  • 12 Cookies    $89.50
  • 15 Cookies    $101.50

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Our Cookie Gifts

Q. Your cookie arrangements beautiful, but do they really taste good?

A. Our cookies are baked fresh daily. Everyday we sift our flour, crack our eggs, and use fresh wholsome ingredients to ensure that you receive the tastiest cookies possible. Our decorated cookies are an almond flavor shortbread with a butter cream icing. Each of our cookies is hand decorated by our cookie artists.

Q. How long are your cookies fresh?

A. Our cookies are baked fresh daily. To ensure the highest quality, we recommend that they be consumed within 2 weeks of receipt. They can also be frozen to preserve their freshness. Our cookies do not contain any preservatives.

Q. Will the cookies break during shipping?

A. We guarantee crumble-free delivery. They will not crumble or break under normal circumstances. Each of our cookies is individually wrapped and then packed in a shipping box with bubble wrap and/or newsprint. To stabilize our gifts, the shipping boxes are custom designed for our cookie arrangements.

Q. How big are your cookies?

A. Our decorated cookies are about the size of your hand. Some of our shapes are larger than others; most are about 4 to 6 inches tall. Our gourmet cookies (chocolate chip, oatmeal rasinetc.) are offered in various sizes. The most common size is a 2-ounce cookie which is about 3 inches in diameter.

Q. What flavors do you offer in your gourmet cookies?

A. Flavors may vary a little between our different franchised shops. However, most of the locations bake chocolate chip, chocolate chip with nuts, oatmeal raisin, peanut butter, double chocolate, white chocolate chip with macadamia nuts, snickerdoodle, sugar, and oatmeal chocolate chip with nuts. Some of our novelty flavors are strawberry iced, lemon iced, turtles, rocky road, and brownies.

Q. Do you offer custom baskets?

A. Yes, all of our locations are more than happy to help you customize your special arrangement in anyway that you would like. Our motto is: MADE TO ORDER - WE CAN DO ANYTHING - JUST ASK! Many of our corporate customers like having their logo on a cookie in the arrangement.

Q. How will my gift look when it arrives?

A. The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink-wrap and are finished with a large bow. Each gift also includes an enclosure card with your message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.

Please keep in mind that ocassionally, it may be necessary for us to substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace. During the warm summer months, substitutions will be made for meltable chocolates.

Q. What if I am not satisfied with something I receive with?

A. We guarantee that you will be satisfied with our products. If you are unhappy with an arrangement, please call, email, or fax the location that delivered or shipped the arrangement to you. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be valid. Be sure to have your order number.

  • If your order arrives damaged, we will send a replacement or issue a refund for the gift cost (excluding shipping charges). Save the damaged items and the box in which they were contained.
  • Whether or not to issue a call tag to pick up your damaged arrangement is up to the individual COOKIES IN BLOOM store.
  • If your guaranteed air shipment arrives late due to a delay with our shipping carrier (UPS, FedEX, or Airborne Express), your originally charged credit card will be credited for 100% of the air shipping charges.
  • Orders sent to an incorrect or incomplete address are not guaranteed when the customer has given us that address.

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Ordering

Q. How do I place an order?

A. You may call the individual locations direct if you are interested in cookies that are not pictured on our website. Again, we have many more choices, if you don’t see exactly what you are looking for on our website. If you have any questions at all, please call the store direct. To place an order online just click on the "buy now" button after you have made your selection. 

Q. I don't feel comfortable giving my credit card information over the internet. How can I place an order?

A. We use the latest in security technology to insure that your sensitive information is protected. However, you may also call any of our locations directly.

Q. I have a large order and need to ship to multiple addresses. What is the easiest way to do this?

A. You can ship right here on our website. Our site is set up to take multiple addresses. You click on the arrangement you want and then you choose the shipping method and then you put in the address. Then by clicking "Continue Shopping" button you can go and choose another arrangement and do the whole process again.   

Q. What happens after I place an order?

A. Your shipping information and billing information are sent to the shop that is closest to the shipping address and an email is sent to you to confirm your order. The shop that processes your order will bill you. If you have multiple locations city destinations where more than one shop processes your order, you credit card statement will reflect charges from each of the processing shops.

Q. What if I do not receive an order confirmation via email?

A. There are several reasons this could happen. 1.) Your email system believed the email confirmation was spam and rejected it. 2.) Your email system believed the email confirmation was spam and sent it to your bulk folder. Or 3.) It was a faulty email address, such as you may have mixed the letters or name, in which case our system tried to send it to the email address provided, but was unable to.

Q. How do I find out the status of my order?

A. You can refer to the telephone number that is located on your invoice.

Q. Can I cancel an order?

A. If your order has not already been delivered , shipped, or personalized, we can cancel it. To do so, please contact the location that is handling your arrangement. If the item has been delivered or shipped, we cannot cancel your order.

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Payments 

Q. What methods of payment are accepted?

A. Most of our locations accept Visa, Master Card, Discover, and American Express. If you are personally in a store, you may obviously pay with cash or personal checks. 

Q. Do you offer corporate discounts?

A. Yes, we do offer corporate discounts. You will have to speak directly with the location that will be handling your order. The amount of discount varies depending on the number of arrangements ordered.

Q. Can you invoice me?

A. We require individuals to use a credit card, cash or check if in the store. If you are ordering for a company, you can set up a corporate account once you have filled out the corporate account application. (subject to approval). You will receive an application from the franchised location that processes your order. Please remember that each of our shops is individually owned.

Q. Is it safe to use my credit card online?

A. We use the latest in security technology to insure that your sensitive information is protected. However, you may also call any of our locations directly.  

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Shipping Options

Q. Do you offer same day delivery?

A. Yes, if we have a shop location in the city or the very near vicinity to where you want your want your arrangement delivered. Please call the shop directly to confirm your delivery. Many factors can affect the likelihood of your arrangement being delivered the day that you place your order.. We are not a wire service; therefore, we do not refer your request to other shops or businesses. We are a franchise; therefore, we only use other COOKIE IN BLOOM locations. Remember that our arrangements are all custom just for you. We do not use pre baked or pre decorated cookies. They are all made just for you.

Q. Do you ship to Canada, Hawaii, Alaska, or anywhere outside the U.S.?

A. We do ship to Hawaii and Alaska. Your arrangement must be shipped 2nd day or next day air delivery. If you wish to ship the order yourself, we will be happy to package your arrangement for you. The charge for the packing is $7.00.

Q. Do you ship to hospital patients?

A. We hand deliver to hospital patients every day

Q. Do you ship to hospital patients when hand delivery is not available?

A. No, We recommend that you ship the package to the patient’s home or to a family member or friend that can take it to the hospital. Our carriers (UPS, Federal Express, DHL and USPS) must deliver to the hospital loading dock. It is then up to the hospital staff to get it to the patient. Unfortunately, most of the packages never get to the patient.

Q. Do you deliver to a PO or APO BOX?

A. Unfortunately our carriers cannot deliver to a PO or APO Box.

Q. What are the shipping options?

A. You may choose ground shipping which takes 2 to 4 business days depending on destination. This is assuming that your arrangement is shipped from our location that is closest to your destination zip code. When you place an order on line, your order is automatically routed to the shop closest to the destination zip code.

We have locations scattered around the entire continental U.S. No ground shipment should take longer than 4 days.  2 to 3 day air shipping and overnight air shipping are also available.

  • Ground shipping is $18.00
  • 2 to 3 day shipping is $25.00
  • Overnight shipping is $49.00

If your ground shipment is scheduled to arrive in 2 or 3 days, we would recommend that you not spend the extra money to ship it 2 to 3 day air shipment.

Q. What is a business day?

A. A business day is Monday thru Friday. Saturdays, Sundays and National holidays ARE NOT considered business days.

Q. When does my order need to be placed to ship on the same day?

A. Please refer to the chart for on line ordering regarding the exact day that your arrangement will be available to be shipped. We do have limited designs that are available to be shipped on the same day. Because most of our arrangements are custom made only when you order, please allow at least 24 hours for your cookie icing to dry prior to shipment. 

Call the store closest to your destination zip code to find out what designs can be shipped that day.

GREAT CHOICE: Our gourmet cookies can always be shipped the same day. Our pretty baskets make a great gift selection. We can do any size or price you would like.

Q. Do you deliver on Saturday?

A. We can hand deliver on Saturdays where we have a local shop. For arrangements that must be shipped, Saturday and Sunday are not regular delivery days for UPS and Fed. EX. They will delivery on Saturday, but they charge an extra fee of $15.00 for a Saturday delivery. This fee does not apply to cities where our locations offer local delivery. Deliveries, shippers or pick up orders are not available on Sundays.

Q. Why is air shipping so expensive?

A. Shipping charges are based on the size of the shipping box (not the actual weight) and the speed at which it is delivered (1, 2 or 3 day). Our gift baskets are large which means the air shipping is expensive.

Q. If I order more than one item is there a discount on shipping?

A. Not normally. Because we normally cannot fit more than one basket in a shipping box, our shipping charges are per gift. Gifts going to separate addresses are obviously shipped in separate boxes which also means that shipping is per gift. Sometimes more than one gourmet arrangement can be shipped together in one box.

Q. When will the recipient receive their gift?

A. Each of our gifts is baked, decorated, and shipped from a franchised COOKIES IN BLOOM shop. Your order's delivery date is based on the destination zip code. Our carriers will deliver ground shipments to homes between 9:00 AM to 7:00 PM. Business deliveries will be delivered between 8:00 AM and the close of the business day.

NOTE: During our peak seasons (Christmas and Valentine’s Day) , processing time may take longer. Please order early!

Q. Are the delivery dates guaranteed?

A. Ground shipment delivery dates are not guaranteed because our ground carries do not guarantee them. They give an approximate delivery date. 2nd AND 3RD  day air shipments are guaranteed to arrive within 2 to 3 business days of the ship date. Next day air shipments are guaranteed to arrive by the next business day afternoon. If an air shipment is late, we will issue a credit for the shipping cost.

Q. What will happen if I give an incorrect shipping address for my recipient or an incorrect delivery address?

A. Please be certain of your complete address before placing your order. We pass along our third party carriers fee of $10.00 for any mistake on an address. This charge will be on your credit card statement as a separate charge. Make sure that you include an apartment or suite number if applicable.

The carriers will charge the $10.00 fee for this as well. Your gift will probably not be delivered when you requested, if you have supplied an incorrect or incomplete address. If a gift is returned to us because of an address mistake, we will reship the gift to you or a corrected recipient address. You will be charged for the additional shipping fees. If you would like for us to replace the cookies with fresh ones, we will be happy to do that for an additional charge.

Q. I want to use 2 to 3 shipping. Is there a chance it will get there in one day?

A. Yes, Our third party carriers can, at their discretion, delivery a day early. To be absolutely certain that your gift won’t arrive a day early, you would have to utilize overnight air shipping. 

Q. Does FED EX or UPS require a signature for delivery?

A. Gifts that are sent to businesses require a signature. Gifts being shipped to residential addresses are normally delivered with no signature required. At the driver’s discretion, he will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information. We assume no responsibility for packages that are left at the delivery address at the driver’s discretion. 

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Privacy

Protecting your privacy is important to COOKIE IN BLOOM.   Click here for more information.

         

· Containers are subject to availability·